Policies

Privacy & personal data

This Privacy and Personal Data Protection Policy explains how PIXTA VIETNAM COMPANY LIMITED (“PIXTA VIETNAM”), operating quietaltitude.com under the Quiet Altitude brand, collects, processes, stores, shares, transfers and protects personal data in connection with the Website and related transactions.

PIXTA VIETNAM determines the purposes and means of processing personal data collected directly through the Website, except where otherwise stated in this Policy or provided by applicable law.

Personal data is processed in accordance with Vietnamese personal data protection laws and the principles set out below.

1. Personal Data We Collect

Depending on the Customer’s activities on the Website, PIXTA VIETNAM may collect the following data:

Certain information relating to accounts, payments or financial transactions may constitute sensitive personal data under applicable law. PIXTA VIETNAM applies additional safeguards to such information where required.

PIXTA VIETNAM does not request bank account passwords, PINs, OTPs or similar banking authentication information.

Customers should not provide such information through the Website, email, Zalo, messages or any other communication channel.

2. How We Collect Personal Data

PIXTA VIETNAM may collect personal data:

a) directly from Customers, including when Customers enter information on the Website, place Orders, participate in the Taste Survey, request invoices, contact PIXTA VIETNAM or submit feedback or complaints;

b) automatically through the Website, including through cookies, system logs and similar technologies;

c) from transaction-related third parties, including banks, payment providers, logistics providers and other service providers, to the extent necessary to process payments, deliver Products, provide refunds or handle Customer requests; and

d) from other sources where permitted by law.

PIXTA VIETNAM only collects personal data that is relevant and necessary for identified purposes.

Where certain information is necessary to accept or fulfil an Order, failure to provide that information may prevent PIXTA VIETNAM from accepting or completing the relevant Order.

3. Purposes of Personal Data Processing

PIXTA VIETNAM may process personal data for purposes including:

a) receiving, reviewing, confirming and fulfilling Orders;

b) communicating with Customers regarding Order status;

c) arranging delivery;

d) confirming payment, reconciling transactions and providing refunds;

e) preparing and issuing invoices and supporting documents;

f) receiving and handling feedback, requests and complaints;

g) complying with accounting, tax and other legal obligations;

h) operating, maintaining and protecting the Website and related systems;

i) preventing, detecting and addressing fraud, abuse or unauthorised Website use;

j) recommending Products based on Taste Survey results where the Customer has voluntarily participated; and

k) conducting advertising or marketing activities where an appropriate legal basis exists.

Personal data is processed based on Customer consent where required by law or in other circumstances where processing without consent is permitted by applicable law.

Consent for purposes that are not necessary for fulfilment of an Order, including advertising, marketing or advertising cookies, will be requested separately where required and is not a condition for purchasing Products.

4. Taste Survey and Product Recommendations

Participation in the Taste Survey is voluntary.

PIXTA VIETNAM may use Taste Survey responses to recommend Products based on preferences voluntarily provided by the Customer.

Customers may purchase Products without completing the Taste Survey.

5. Marketing Communications

PIXTA VIETNAM may send advertising, promotional offers or marketing content by email, Zalo or another communication method where an appropriate legal basis exists and, where required by law, the Customer has separately consented.

Customers may stop receiving promotional communications at any time by:

a) using the unsubscribe link in an email;

b) using an opt-out function available on the relevant communication channel; or

c) sending a request to quietaltitude@pixta.co.jp.

Opting out of marketing communications does not affect necessary communications relating to Orders, payments, deliveries, refunds or complaints.

6. Sharing and Disclosure of Personal Data

PIXTA VIETNAM does not sell or rent Customers’ personal data.

To the extent necessary for the purposes described in this Policy, personal data may be shared with or accessed by:

a) logistics and delivery providers, including Grab, Ahamove or other providers used to fulfil Orders, in respect of information necessary for delivery;

b) banks and payment institutions, including BIDV, for payment confirmation, reconciliation and refunds;

c) technology service providers, including hosting, storage, email, security and Website-support service providers;

d) companies within the PIXTA group, where necessary for operations, technical support, system administration or other lawful processing activities; and

e) competent authorities, where disclosure is required by law or pursuant to a lawful request.

PIXTA VIETNAM limits third-party access to data reasonably necessary for the relevant purpose.

Where a third party processes personal data on behalf of PIXTA VIETNAM, such party must process the data within the assigned scope and comply with applicable data protection requirements and contractual obligations.

Where Customers are redirected to Shopee and complete a transaction on the Shopee platform, personal data directly provided to Shopee is also processed in accordance with Shopee’s own terms and privacy policies.

7. Cross-Border Transfer of Personal Data

In connection with Website operations or the use of PIXTA technology systems, certain personal data may be stored, accessed or processed through systems or infrastructure located outside Vietnam.

PIXTA VIETNAM carries out cross-border transfers of personal data in accordance with applicable Vietnamese personal data protection law.

Where required, PIXTA VIETNAM implements appropriate administrative, technical and security safeguards and fulfils applicable impact assessment, documentation, notification or other legal requirements.

Personal data is transferred only to the extent necessary for the relevant processing purposes.

8. Retention of Personal Data

PIXTA VIETNAM retains personal data only for as long as necessary to fulfil the relevant processing purpose or for any mandatory retention period prescribed by law.

In particular:

a) Order, payment, invoice and accounting information is retained for the period required by applicable accounting, tax, invoicing and related laws;

b) Taste Survey results are retained for up to 24 months from the Customer’s last interaction, unless deleted earlier pursuant to a valid request or PIXTA VIETNAM has another lawful basis for continued retention;

c) photographs, video and communications relating to feedback, requests or complaints are retained for the period necessary to handle the matter and for no more than 12 months after the matter is closed, unless longer retention is necessary for dispute resolution, legal compliance or protection of lawful rights and interests;

d) data processed exclusively for advertising purposes is retained until the Customer withdraws consent, requests termination of processing or the applicable notified retention period expires; and

e) technical data, cookies and system logs are retained for a reasonable period consistent with operational, security and incident-prevention purposes.

9. Deletion, Destruction and Termination of Processing

PIXTA VIETNAM may delete, destroy or cease processing personal data where:

a) the relevant processing purpose has been fulfilled and there is no longer a lawful basis for continued processing or retention;

b) the applicable retention period has expired;

c) the Customer withdraws consent where consent is the sole lawful basis for processing;

d) the Customer validly requests deletion or termination of processing in circumstances where compliance is required by law;

e) a competent authority requires deletion or termination; or

f) otherwise required by applicable law.

PIXTA VIETNAM may continue to retain or process data notwithstanding withdrawal of consent or a deletion request where continued retention or processing is necessary or permitted by law, including to:

• comply with accounting, tax and invoicing obligations;
• resolve complaints or disputes;
• comply with lawful requests of competent authorities; or
• protect lawful rights and interests.

Deletion or destruction will be performed using appropriate methods designed to reduce the possibility of unauthorised recovery or continued use.

10. Data Subject Rights

Subject to the scope and conditions prescribed by applicable law, Customers may have the right to:

a) be informed about the processing of their personal data;

b) consent to or refuse processing where consent is required;

c) withdraw consent;

d) access, correct or request correction of personal data;

e) request provision of personal data;

f) request deletion of personal data;

g) request restriction of processing;

h) object to processing in circumstances prescribed by law;

i) request cessation of advertising communications;

j) lodge complaints, make denunciations, commence legal proceedings or claim compensation in accordance with law; and

k) exercise other rights provided by applicable law.

Requests may be submitted to quietaltitude@pixta.co.jp.

PIXTA VIETNAM may request information reasonably necessary to verify the identity of the requesting person and the validity of the request.

Requests will be handled within the timeframe prescribed by applicable law.

Where PIXTA VIETNAM has a lawful basis not to comply with all or part of a request, PIXTA VIETNAM will handle and notify the Customer in accordance with applicable law.

11. Personal Data Protection Measures

PIXTA VIETNAM implements administrative, organisational and technical safeguards appropriate to the type of personal data processed and the associated risks.

Such measures may include:

a) secure connections for data transmitted through the Website;

b) role-based access controls;

c) access restrictions for systems and accounts;

d) limiting collection and retention to what is reasonably necessary;

e) additional safeguards for sensitive personal data;

f) monitoring, detecting and addressing unauthorised access or use; and

g) management of access rights granted to employees and relevant service providers.

12. Personal Data Incidents

Where PIXTA VIETNAM becomes aware of an incident involving unauthorised access, loss, disclosure, leakage or another personal data violation, PIXTA VIETNAM will take appropriate measures to:

a) prevent and limit the impact;

b) determine the cause and extent of impact;

c) remedy consequences;

d) protect personal data and Customers’ interests; and

e) fulfil notification and reporting obligations to competent authorities and/or affected Customers where required by law.

13. Personal Data of Minors

The Website is not designed to proactively collect personal data from children.

Where PIXTA VIETNAM becomes aware that personal data of a minor has been provided in connection with an Order or transaction, processing of such data and exercise of the data subject’s rights will be carried out in accordance with applicable laws governing minors and their legal representatives.

PIXTA VIETNAM does not proactively use minors’ personal data for advertising or personalised advertising profiles.

14. Cookies and Similar Technologies

The Website may use:

a) essential cookies necessary for shopping cart functionality, browsing sessions, security and other essential Website functions; and

b) analytics or advertising cookies, where implemented, to analyse Website usage, measure effectiveness or support advertising.

Cookies or tracking technologies requiring consent are only used after the Customer has made the appropriate choice.

Where the Website provides a cookie management tool, Customers may change their cookie preferences through that tool.

15. Changes to This Policy

PIXTA VIETNAM may update this Policy where there are changes to:

• personal data processing activities;
• Website functionality;
• service providers;
• security practices; or
• applicable law.

The current version and most recent update date will be published on the Website.

Where a change introduces a new processing purpose requiring consent, PIXTA VIETNAM will provide appropriate notice and obtain consent before conducting such processing.

16. Contact

For questions, requests or complaints relating to personal data:

PIXTA VIETNAM COMPANY LIMITED
Email: quietaltitude@pixta.co.jp
Hotline/Zalo: 0964858058
Business Hours: 9:00–17:00, Monday–Friday

PIXTA VIETNAM receives and handles personal data-related requests in accordance with applicable law.

This Privacy and Personal Data Protection Policy forms part of Quiet Altitude’s Terms and Conditions of Sale. In the event of any inconsistency, the applicable provisions of law and the current Terms and Conditions of Sale shall apply, as appropriate.