Policies

Payment

This Payment Policy applies to Orders placed directly through the Quiet Altitude website at quietaltitude.com and forms part of the Terms and Conditions of Sale of PIXTA VIETNAM COMPANY LIMITED (“PIXTA VIETNAM”).

Quiet Altitude currently accepts only bank transfer payments for Orders placed directly through the Website. Cash on delivery (COD) is not available.

1. Payment Account Information

Customers are responsible for verifying the account information before making payment.

PIXTA VIETNAM only accepts payment for Website Orders through the account published above unless updated account information is officially announced on the Website.

2. Payment Methods

Customers may make payment by:

a) scanning the QR code provided by the Website; or

b) manually transferring funds to PIXTA VIETNAM’s bank account specified above.

2.1. Payment by QR Code

Customers should:

1. open a banking or payment application that supports QR scanning;
2. scan the QR code displayed after clicking “Place Order” or provided in the Payment Instructions;
3. verify the following information before confirming the transaction:
   • account holder: PIXTA VIETNAM COMPANY LIMITED;
   • transfer amount; and
   • transfer description or Order number; and
4. confirm the transaction through the banking application and retain the receipt or transaction information for reconciliation if necessary.

Where the QR code pre-populates the transfer amount and payment description, Customers should not alter such information unless otherwise instructed by PIXTA VIETNAM.

2.2. Manual Bank Transfer

Customers should:

1. open the bank transfer function of their banking application or service;
2. enter the correct bank account information specified in Section 1;
3. verify the displayed account holder before confirming the transaction;
4. transfer an amount equal to the Total Amount Payable stated in the Order;
5. enter the Order number in the transfer description in accordance with the Payment Instructions; and
6. confirm the transaction and retain the receipt or transaction information.

Customers should not proceed with payment where the displayed recipient information does not correspond to PIXTA VIETNAM’s account information published in this Policy.

3. Payment Deadline

Customers must complete payment within 24 hours from the time the Website records the Order.

Payment is deemed completed when the Total Amount Payable has been credited to PIXTA VIETNAM’s bank account.

An Order that has not been paid in full by the end of the 24-hour period may be automatically cancelled by the Website or PIXTA VIETNAM without any cancellation fee being charged to the Customer.

Cancellation due to expiry of the payment period does not prevent the Customer from placing a new Order, subject to Product availability, pricing and applicable conditions at the time of the new Order.

4. Payment Reconciliation and Order Confirmation

Bank transfers are reconciled by PIXTA VIETNAM based on transaction information recorded by the bank.

After confirming receipt of the full amount payable and completing the necessary Order checks, PIXTA VIETNAM will send an Order Confirmation to the Customer’s provided email address.

PIXTA VIETNAM expects to complete reconciliation and send the Order Confirmation within four (04) Business Hours after receiving full payment. Transactions recorded outside Business Hours will be processed from the next Business Day.

Where the Customer has paid correctly and on time but reconciliation has not yet been completed due to PIXTA VIETNAM’s internal processing or because the transaction occurred outside Business Hours, the Order will not be cancelled solely because of the reconciliation delay.

A successful transaction notification from the Customer’s bank does not automatically mean that PIXTA VIETNAM has received the funds or that the Order has been confirmed.

PIXTA VIETNAM’s receipt of funds does not itself constitute Order Confirmation where other conditions required for Order Confirmation have not been satisfied.

5. Payment Discrepancies

5.1. Underpayment

Where PIXTA VIETNAM receives less than the Total Amount Payable, PIXTA VIETNAM will notify the Customer to:

a) pay the outstanding amount within the notified period; or

b) request cancellation and refund of the amount already transferred.

If the outstanding amount is not paid within the applicable period, PIXTA VIETNAM may cancel the Order and process a refund.

5.2. Overpayment

Where the Customer transfers more than the Total Amount Payable, the excess amount will be refunded following reconciliation.

5.3. Incorrect or Missing Transfer Description

Where PIXTA VIETNAM cannot match a transaction to an Order because the transfer description is incorrect or incomplete, the Customer may be asked to provide information or documentation necessary for reconciliation, including an image or copy of the transfer receipt.

Customers should provide only information necessary to verify the transaction.

5.4. Payment Received After Order Cancellation

Where funds are credited to PIXTA VIETNAM’s account after an Order has been cancelled due to expiry of the payment period, PIXTA VIETNAM will:

a) reinstate and continue processing the Order where the Products remain available, the price and transaction conditions have not changed and the Customer agrees; or

b) refund the full amount received where the Order cannot or will not be continued.

PIXTA VIETNAM will not automatically apply new prices or less favourable conditions without notifying the Customer and obtaining the Customer’s agreement where required.

5.5. Transfers from Foreign Accounts or Banks

Where Customers transfer funds from overseas or use services involving intermediary fees, Customers are responsible for ensuring that the amount actually received by PIXTA VIETNAM equals the Total Amount Payable.

Fees charged by banks, payment institutions or intermediaries are not fees charged by PIXTA VIETNAM.

6. Unidentified Transactions

Where a Customer has transferred funds but has not received an Order Confirmation within the expected reconciliation period, the Customer may contact PIXTA VIETNAM and provide:

a) Order number;

b) transfer date and time;

c) amount transferred;

d) remitting bank; and

e) receipt or transaction information, where available.

PIXTA VIETNAM will use this information to compare against bank records and identify the corresponding transaction.

7. Refunds

PIXTA VIETNAM provides refunds in circumstances including where:

a) an Order is cancelled after PIXTA VIETNAM has received payment;

b) PIXTA VIETNAM cannot provide all or part of the Products already paid for;

c) a Product is out of stock and there is no replacement accepted by the Customer;

d) the Customer’s exchange, return or refund request is approved;

e) the Customer transferred more than the Total Amount Payable;

f) payment is received after an Order has already been cancelled and the parties do not continue with the Order; or

g) PIXTA VIETNAM is otherwise required to provide a refund under the Terms and Conditions of Sale or applicable law.

7.1. Refund Method

Unless otherwise lawfully agreed, refunds are transferred to the account used to pay for the Order.

Where refunding the original account is objectively impossible, PIXTA VIETNAM may request another account held in the Customer’s name or by a person lawfully entitled to receive the funds, subject to appropriate verification.

PIXTA VIETNAM does not ordinarily provide cash refunds for transactions paid by bank transfer.

7.2. Refund Period

PIXTA VIETNAM will initiate the refund within seven (07) Business Days from the date on which the refund basis has been fully established and all information necessary to process the refund has been received.

The actual time at which the refunded amount is credited to the Customer’s account may depend on the processing time of the relevant bank or payment institution.

Where applicable law requires a shorter refund period, the statutory period will apply.

7.3. Refund Costs

PIXTA VIETNAM bears transfer fees charged on PIXTA VIETNAM’s side for domestic refunds.

Fees charged by the recipient bank, foreign bank or other intermediary, if any, are subject to that provider’s fee schedule unless otherwise required by law.

7.4. Refund Notification

After initiating a refund, PIXTA VIETNAM will notify the Customer by email or another appropriate communication method and provide, where applicable:

• refund amount;
• relevant Order;
• refund date; and
• transaction information or reference number.

8. Payment Security

PIXTA VIETNAM does not request Customers’:

• bank account passwords;
• PINs;
• OTPs; or
• similar banking authentication information.

Customers should not transfer funds to another bank account solely on the basis of instructions received through comments, phone calls, messages or accounts that are not official Quiet Altitude communication channels.

Where a Customer receives an unusual payment request or suspects impersonation, the Customer should contact PIXTA VIETNAM before making payment.